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Travel Booking Software for Safari Industry
EasyOTA is a travel aggregator that enhances booking for travel agents in Tanzania and East Africa. It consolidates data from airlines, hotels, and experiences into one booking engine, enabling agents and boutique lodges to create tailored safari tours. By providing local agents with online selling tools, EasyOTA improves the travel planning experience for agents and their clients.
As a travel booking aggregator, EasyOTA initially launched with basic features and a small user base but needed further development to expand its functionality, resolve past issues, and attract potential investors. They turned to us to drive ongoing development and build a more robust platform.
The platform faced optimization issues, database defects, and performance limitations in the initial phase. The key challenge was integrating multiple services into a cohesive system that enables users to book entire itineraries in real-time and manage complex logistics between hotels, airlines, and activity providers.
To meet these needs, we started by developing comprehensive reporting systems and synchronizing data from various external booking services, such as UpperGuest, BestUniform, Airline Videcom, Hotel Receptionbook, AeroCRS, Hyperguest, Resrequest, and Beds 24. Recognizing the absence of an internal booking system, we developed one to streamline the booking process and reduce dependency on third-party services. Google Maps integration was also implemented to synchronize photos, descriptions, and rates automatically. API Integrations Included:
- Hotels: Respad, Receptionbook, Hyperguest, Resrequest, Nightsbridge, Beds 24
- Airlines: Videcom, Flightbook, AeroCRS
- Payment Systems: DPO Payment System, iVeriLite
- Travel Packages: TravelAssist
A central feature is the customizable itinerary builder, allowing users to design itineraries by connecting multiple suppliers. The admin panel we developed equips service providers with tools for room-specific booking management, automated notifications for booking issues, and reporting capabilities for bookings, users, and sales. The system also supports real-time access to accommodation options, activity details, and pricing, ensuring accuracy in bookings. Additional features include:
- Multi-Product Itineraries: Easily combine accommodations, activities, and transport to create personalized itineraries.
- Live Availability & Pricing: Access up-to-date options and pricing to maintain booking accuracy.
- Experience Management: Simplifies booking, waitlists, and cancellations through an intuitive interface, enhancing user satisfaction.
The Dynamic Fit Packages feature we created enables suppliers to offer flexible packages with live availability and pricing. Suppliers can add customizable options, adjust itineraries by day, and set pricing based on current availability and market conditions, enhancing flexibility for end users and supporting dynamic pricing.
- Create unlimited, flexible packages
- Customize with options for hotels, activities, transport
- Design detailed daily itineraries
- Adjust pricing dynamically based on availability and market needs
- Manage special requests or last-minute adjustments
- End users request itineraries.
- Travel suppliers (hotels, airlines, etc.) respond with tailored packages.
- Travelers book hotels, airport transfers, car rentals, and activities.
- Suppliers manage bookings and receive confirmations and payments.
As part of EasyOTA’s comprehensive white-label solution for travel suppliers, the custom booking widget we developed offers flexibility across multiple booking types — accommodations, flights, and activities. This widget allows suppliers to embed a fully branded, customizable booking tool directly onto their own websites. With an intuitive admin panel, suppliers can easily personalize the widget’s design, adjust booking options, and preview updates in real-time, enabling a seamless and cohesive booking experience tailored to their brand.
The Experience Management System is designed to streamline operations across diverse activity providers.
- Visual Booking Lists & Calendars: Track bookings visually.
- Flexible Booking Controls: Manage provisional, cancellation, and waitlist bookings.
- Drag & Drop: Effortlessly adjust bookings.
- Provisional Expiries: Automated expirations maintain timely confirmations.
- Full Agent Support: Enhances sales team productivity.
- Resource Management: Organize resources efficiently to meet varied needs.
This structured system supports bookings, cancellations, and waitlists, boosting efficiency and customer satisfaction across all activity types.